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Security

Security is Important
Here at Smarthousestore, the security of your order is our foremost priority.
We have gone to great lengths to ensure our system keeps your payment details secure. If you have any questions, our IT department would be happy to answer them, to put your mind at rest.
 
Transaction security
 
All transaction information passed between merchant sites and TransAccept’s systems is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from TransAccept are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to TransAccept’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
 
We do not store your card details
We use a secure payment provider to process your order. Once you have given us your card details, we immediately pass them on over another secure connection. We do not keep a record of your card details, so even if our server is `hacked' or even stolen, your card details will be safe.
 
System security
TransAccept’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
TransAccept is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
 
Please do not email credit-card details to us
Email is insecure. It passes through a number of points between your computer and ours. At any point in this chain, it may be intercepted or stored for some time.
 
When you place an Order or otherwise interact with the Smarthousestore.co.uk website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.
 
Some examples of how information may be collected by us:
 
Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); searching our website; entering competitions; accessing your account orquerying order status.
Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the smarthousestore.co.uk website. Information automatically received by us includes the IP address; your computer, browser, operating system and internet connection details; path analysis of your journey through our website and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).
Telephone Calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.
 
 
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